Having the right facilitator can ensure a group’s objectives are met effectively, with clear thinking, good participation, and full buy-in from those involved. Like many organizations, setting out to develop the company’s key performance indicators can be a daunting task.  CRC took on the challenge and worked with the client to identify how to best measure the company’s health and performance against the company’s strategy and objectives and revealed through a balanced scorecard.

We facilitated discussions across business units/functions to establish the appropriate key performance indicators, explored and challenged ideas, and asked the questions that would drive the right behaviors, culture, and metrics. We worked to cascade and align goals across multiple owners creating a “shared accountability” that was vital to success. Methods included evaluating corporate and project performance, effectively gathering and disseminating information and establishing a clear link to achievement of strategic objectives.